Answers, in plain English

No. You can compare prices, book, pay, and track without an account. Sign up later if you want to save addresses or earn wallet bonuses.

Two postcodes and parcel size — typically under two seconds for a full comparison across every carrier we support.

Royal Mail, DPD, Evri, Parcelforce, UPS, DHL, Yodel, Whistl, and more. Every major UK courier on one page.

Yes — the quote price includes VAT and any applicable surcharges. The price you see is the price you pay.

Yes. Tick the collection box on the quote form and we'll only show services that include door-to-door pickup.

Local Post Offices, parcel shops, and lockers — depending on the carrier you pick. We list the nearest options after booking.

Most carriers re-attempt automatically the next working day. You'll get an email with the new attempt window.

Use the public tracking page — paste your tracking number from the booking confirmation. We pull the latest event from the carrier in real time.

Email + optional SMS at every major step — booked, dispatched, out for delivery, delivered. You opt in during checkout; we don't spam.

Yes — every carrier has a restricted-items list (weapons, lithium batteries, perishables, hazardous goods). We surface a warning at quote time and a hard block at booking for the obviously-prohibited.

We help you raise a claim with the carrier. Standard cover varies by carrier; details are shown on each service before you book.

If the parcel hasn't been collected yet, you can cancel and get refunded. Once it's in transit, refunds depend on carrier policy and outcome of any claim.

From the Business page, click Apply. We need name, email, password, and company name. Approval is usually within one working day.

Bulk CSV upload, batch labels in one ZIP, prepay wallet with bonuses, monthly statements, team logins, and negotiated rates.

No. Pay per parcel, just like a personal account.